Most practices have thousands of overdue patients

Virtually all practices have at least one method to avoid patient loss, and ~52% of medical practices have multiple methods in place. Despite this, most practices still have thousands of overdue, unscheduled patients.

THIS RESULTS IN

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Decreased revenue

Unfilled or missed appointments contribute nothing to a practice’s revenue, even as overhead costs continue to rise. This costs the U.S. healthcare system an estimated $150 billion per year but costs providers an estimated $200 per occurrence.

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Reduced quality of care

Patients who miss appointments or go missing do not receive the vital care they need.

53% of practices identify patient follow-up appointments as a top risk-management problem.

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Cost to acquire new patients

It costs 25x more to acquire a new patient than to retain an existing patient. In fact, increasing patient retention rates by 5% has been shown to increase profits by 25% at a minimum.

Brevium brings back lost and overdue patients to your practice

Brevium sponsored a major exploration of the patient appointment lifecycle — the ALOHA Study. This data underlies the tools and insights that Brevium provides to address the challenges of the patient appointment lifecycle.

SOME KEY FINDINGS

At least 4-5 reactivation outreach attempts is optimal

Most practices use one or two attempts to reactivate a patient — the ALOHA Study found that 4-5 attempts is optimal; 81% more appointments were made with 6 attempts versus a single attempt.

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Success increases when reactivation outreach methods are varied

The ALOHA Study also found better results when a variety of methods were used for reactivation outreach. As an example, using a text on first attempt to reactivate a patient group gives a good return, but continued use of texts on the same group results in lower and lower success — but using a text, an email, and then an automated call results in a higher overall success rate for the population to be reactivated.