Most practices have thousands of overdue patients

Virtually all practices have at least one method to avoid patient loss, and ~52% of medical practices have multiple methods in place. Despite this, most practices still have thousands of overdue, unscheduled patients.

THIS RESULTS IN

Brevium-decreased-revenue

Decreased revenue

Unfilled or missed appointments contribute nothing to a practice’s revenue, even as overhead costs continue to rise. This costs the U.S. healthcare system an estimated $150 billion per year but costs providers an estimated $200 per occurrence.

Reduced-quality-of-care

Reduced quality of care

Patients who miss appointments or go missing do not receive the vital care they need.

53% of practices identify patient follow-up appointments as a top risk-management problem.

Brevium-cost-to-acquire-new-patients

Cost to acquire new patients

It costs 25x more to acquire a new patient than to retain an existing patient. In fact, increasing patient retention rates by 5% has been shown to increase profits by 25% at a minimum.

Brevium brings back lost and overdue patients to your practice

Brevium sponsored a major exploration of the patient appointment lifecycle™ — the ALOHA Study. This data underlies the tools and insights that Brevium provides to address the challenges of the patient appointment lifecycle™.

SOME KEY FINDINGS

At least 4-5 reactivation outreach attempts is optimal

Most practices use one or two attempts to return a patient — the ALOHA Study found that 4-5 attempts is optimal; 81% more appointments were made with 6 attempts versus a single attempt.

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Reactivation-outreach-methods

Success increases when reactivation outreach methods are varied

The ALOHA Study also found better results when a variety of methods were used for reactivation outreach. As an example, using a text on first attempt to reactivate a patient group gives a good return, but continued use of texts on the same group results in lower and lower success — but using a text, an email, and then an automated call results in a higher overall success rate for the population to be returned.

Success increases when reactivation outreach methods are varied

The ALOHA Study also found better results when a variety of methods were used for reactivation outreach. As an example, using a text on first attempt to reactivate a patient group gives a good return, but continued use of texts on the same group results in lower and lower success — but using a text, an email, and then an automated call results in a higher overall success rate for the population to be reactivated.

Reactivation-outreach-methods

Examine the reach of contact methods

Reach (the ability to contact a patient) varies by method. It is important to vary methods used and know the reach for the methods you select (i.e., whether patients have a valid email address or possess a phone capable of receiving texts).

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Case study on the large volume of patients requiring reactivation

Many practices realize that they have a large number of patients that need reactivation, but these practices lack the tools to easily and effectively reactivate them.

PRACTICE

ANONYMOUS PRACTICE

Dermatology

NUMBER OF PROVIDERS

NUMBER OF PROVIDERS

18

NUMBER OF LOCATIONS

NUMBER OF LOCATIONS

4

CHALLENGE

  • The practice wanted to investigate bringing back patients thought lost to care in order to fill appointments for new providers, new locations
  • Practice wished to contact the overdue patients
  • Practice tried unsuccessfully to analyze their database with manual methods for patients who ignored recall or were outside of their interval for care; practice instead chose to use Brevium’s software 

FINDINGS

In the first month of use, Brevium’s software found:

  • 16,367 patients were overdue for recall or outside of care interval, for an average of 909 patients/provider

SUMMARY

The difficulty in analyzing their own data drove the practice to use Brevium’s software, which quickly uncovered the many patients who were previously lost to follow-up. Brevium’s software was then able to reach out to those patients and achieve the practice’s goal of bringing them back into a continuity of care. The resulting appointments brought new providers rapidly up to speed and filled new location openings.

PRACTICE

ANONYMOUS PRACTICE

Dermatology

NUMBER OF LOCATIONS

NUMBER OF LOCATIONS

4

NUMBER OF PROVIDERS

NUMBER OF LOCATIONS PROVIDERS

18

Challenge

  • Wanted to investigate bringing back patients thought lost to the practice in order to fill appointments for new providers, new locations
  • Practice laboriously analyzed their database for patients who ignored recall or were outside of their interval for care
  • Practice contacted the overdue patients

Findings

In the first three months after analysis, the practice found:

  • 16,367 patients were overdue for recall or outside of care interval, for an average of 909 patients/provider

Summary

The practice uncovered many patients who were previously lost to follow-up. The analysis allowed the practice to use a variety of methods to reach out to these patients and bring them back into a continuity of care. The resulting appointments brought new providers rapidly up to speed and filled new location openings.

For medical practices aspiring to top performance, Brevium’s data-driven approach and software drive superior financial and clinical results by optimizing the patient appointment lifecycle.™

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