Marking One Year of the COVID-19 Pandemic

How many reluctant patients do you have? The roller-coaster ride of the COVID-19 pandemic is slowly being brought under control through vaccines, masking, and social distancing. Medical practices are looking forward to a world more like that before the onset of the pandemic, with patient visits and revenue returning to “normal” levels. However, in the changes brought on by office closures or reduction in services during the early part of 2020, many practices have unknowingly missed the return of some patients and their care. Brevium’s data scientists’ analysis of national appointment information has shown medical practices have an alarming number of patients outside their usual circle of care. A sample of medical practices (n = 135) in the US shows an average of 31% of patients were scheduled for March – May 2020, but still haven’t been seen or aren’t on the future schedule. The percentage of patients missing for individual practices ranged from 15.7% up to a high [...]

2021-03-16T17:30:19+00:00March 16th, 2021|

Brevium Data Science: Some Specialties May Have a “Recall Gap” in H1 2021

Brevium has a large, nation-wide database of the patient appointment lifecycle™ that is constantly being updated. This allows our data science team to analyze trends in patient demand and develop best practices to improve practice revenue and patient outcomes. With the widespread office closures due to the COVID pandemic that occurred in many localities from March to May of 2020, a variety of medical specialties may see a recall gap in March to May of 2021. This drop in recall demand may indicate a drop in demand for appointments of as much as 50% from normal.     Brevium has analyzed national data and found that scheduling for treatment of chronic disease is based on: • When a patient was last seen • When the diagnoses warrant follow-up and • How often insurance pays for exams to manage chronic disease Shifting three months of care for the majority of patients forward three months effectively also shifted future care out for those patients by [...]

2021-07-10T08:41:41+00:00February 3rd, 2021|

New Office Closure Follow-up Targeting Tool

Many practices closed locations and canceled all but emergency and urgent procedures due to the COVID-19 pandemic. As these practices reopen, one of the crucial issues is following up with all the patients who have had a canceled or delayed appointment, in order to rebuild the practice schedule. Brevium’s software provides a targeted new tool, “Office closure follow-up”, to help make this process rapid and efficient. In the Advanced Settings section of the software, the practice can choose the targeted window dates to search, as well as the providers, locations, and appointment types they would like to schedule. Brevium’s software queues up the patients who were a no-show or a cancel within the target window that don’t have a future appointment on the schedule. This differs from the standard “No show follow-up” and “Cancellation follow-up” tools in the software; patients with the new tool will be queued up immediately after the cancellation window, with no programmed wait to be [...]

2021-03-16T17:27:10+00:00May 20th, 2020|

Keeping Your Patient Appointment Schedule Intact During (and After) the COVID-19 Pandemic

Medical practices are working through multiple issues brought on by the COVID-19 pandemic: supplying needed care for patients, uncertainties in staffing, PPE supply, PPP funding, and preserving revenue. Some practices may be post-peak and considering how to fully reopen for non-emergent care, while other locations are still under stay-at-home guidance and exploring alternate practice methods, such as telemedicine.Brevium’s data interpretation abilities and insights on the patient appointment lifecycle™ have allowed us to bring together findings on patient scheduling for practices at every stage of the pandemic. As your area opens and you consider rebuilding your pipeline of appointments, you may have found that your once-full schedule has been pushed out or has many unfilled slots. Additionally, practices which were able to receive funds from PPP loans or other government incentives are looking for ways to productively re-employ furloughed workers.A few things that might be helpful to know:Practices are having good success contacting patients with Brevium via live callsThey are seeing conversion rates for appointments [...]

2021-07-10T08:41:58+00:00April 29th, 2020|

Marketing vs. Clinical Communications Using the Patient Portal

Over the past decade, medical practices made great strides in their patient communication techniques due the rise in mobile technology. Most patients now expect to be able to log into a patient portal directly from their smartphone to access their healthcare information, communicate with their physician and schedule appointments. With the advent of this technology, however, comes a whole new set of challenges. How does a medical practice market to their patients while walking the line between marketing and clinical communications? Bombarding your patients with marketing messaging through the patient portal is bad for your business on just about every level. The odds are likely it’s taken quite a bit of effort to get your patients to use the patient portal in the first place. When they see they have a notification, they correctly assume it has something to do with them specifically. So not only does using the patient portal for marketing breed distrust with your patients, but it can also be a deterrent for them to use the portal in the [...]

2020-03-16T10:03:54+00:00December 8th, 2019|
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