Build Relationships with Your Patients through Automated Texts and Emails

Building patient relationships through texts and emails sounds like an oxymoron if you’re a baby boomer, but to a Millennial or Gen Zer communicating using these technologies is a no-brainer. They grew up with technology, and they have discovered its advantages.  Consider that texts are convenient and phone calls are disruptive. When the phone rings, the caller expects you to answer immediately, and you are suddenly on the spot. If the caller is a salesperson, you have to decide whether to listen to the pitch and then decide to if you will take the next step. If a friend calls, you have to interrupt your shopping or TV show to engage in a conversation. With texts, you enjoy the immediacy of the message, but you don’t have to respond immediately. You can think about your response and wait for a convenient time to text back.  Thanks to the conveniences of texting and emails, most baby boomers have also bought into these technological means of [...]

2022-08-30T18:18:19+00:00August 29th, 2022|

Don’t Lose Patient Data When You Switch to a New Practice Management System

Moving to a new practice management system can bring a number of advantages, such as integration with your clinic’s electronic health records (EHR) system, improved patient care and a healthier bottom line. However, if not executed carefully, switching can also put your practice in a serious predicament. Because the new and old databases seldom align, you can lose essential patient information.   Database Misalignment Causes Missteps and Inefficiencies A typical migration from one practice management system to another moves patients’ demographics, but because the new system doesn’t recognize the fields in the old system, it often leaves behind historical appointments and claims information. Although the practice maintains a patient’s name, it might not have their diagnosis and visit history. Practices that recognize this problem often maintain the old system for a couple of years so they can run a query of overdue patients based on diagnostic and procedure codes in the old system, and they manually look up the patients in the new system to [...]

2022-06-14T19:03:02+00:00May 31st, 2022|
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