Opportunity:

The practice administrator uncovered problems with their patient retention process. Patients who ignored recalls or canceled/no-showed weren’t reliably followed up, and in some cases, they were completely falling through the cracks due to staff error. She tried analyzing and contacting the overdue patients but the process of manually running reports in her practice management system was too frustrating and wasn’t scalable.  

Solution:

The first finding after installing Brevium’s patient reactivation software was the discovery of 8,160 overdue patients. Statistics were provided about how many patients could be reached via text, email, mailers, and automated or live calls. The administrator was optimistic to fill providers’ schedules, help patients receive vital exams and get the practice back on track.

Quick look

  • Anonymous practice

  • Specialty: Ophthalmology

  • Number of providers: 10

  • Number of locations: 7

Summary:

Brevium software quickly identified 8,160 lost patients in need of vital exams and facilitated contact sequences based on the following findings.

  • 8,159 patients available through mail
  • 8,156 patients available through phone

  • 6,460 patients available through text

  • 2,772 patients available through email

  • 1,379 overdue patients who have neither email nor text

  • 4,498 overdue patients with glaucoma, cataracts or diabetes

12 month update:

Hundreds of reactivated patients kept appointments and reconnected with the practice.

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