Opportunity:

Coming off its most successful year, CCT&H desired to keep and even add to its upward momentum. The practice employs extensive processes for communicating with patients, including appointment reminders, recalls, and cancel/no-show follow-up. The administration wanted to do more; providers had openings to see additional patients and it was recognized that some patients would inevitably fall through the cracks, given the large size of the organization and patients ignoring recall invitations.

Solution:

After installing Brevium’s patient reactivation software, managers were enthusiastic about the opportunity to contact overdue patients. They saw it was working almost immediately, as patients accepted the invitations to return and scheduled appointments.

Quick look

  • Specialty: Ophthalmology

  • Number of providers: 17

  • Number of locations: 10

  • Knoxville, TN

Summary:

Within the first three months, Brevium patient reactivation software quickly contributed to increased revenue and medical management of patients who needed crucial surgeries and follow-up.

  • 586 additional patients reactivated

  • 121 additional cataract surgeries as a result

  • $191,150 in resultant revenue

  • Greater than 5x ROI for the project

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