Opportunity:

SureVision Eye Centers provides general ophthalmology services and refractive and cataract surgery to tens of thousands of patients in Missouri and Illinois. Analysis by SureVision determined they had been losing patients to follow-up.  Measurement of the number of lost patients and available appointment openings led them to establish a goal to boost visit volume and increase compliance.

Solution:

SureVision was referred by another practice to Brevium patient reactivation software in order to help them achieve their goals. SureVision used Brevium to target patients for all ten providers and used the SmartFill feature to ensure they were scheduled with less-busy doctors in the practice. SureVision used existing staff to make calls to patients.

Quick look

  • Specialty: Ophthalmology

  • Number of providers: 10

  • Number of locations: 7

  • St. Louis, MO

Summary:

Brevium patient reactivation software helped SureVision achieve its goals of increasing compliance and boosting visit volume, with a resulting high ROI.

  • 186 additional patients reactivated within 30 days

  • 394 additional patients reactivated within 3 months

  • 9x ROI after 3 months

  • $188,800 annualized revenue benefits

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