Find Answers to Some Frequently Asked Questions
We’re here to answer any questions you may have about how Brevium Patient Reactivation Software can benefit your practice in finding those lost or overdue patients, and easily reactivating them. Here are some of the common questions people have about Brevium.
Don’t see an answer that you’re looking for? Please feel free to call us directly at (801) 854-5400 and we can answer your specific questions.
Can’t I just find these records manually or with my existing software?
You may already be trying to recapture your lost patients. After recall notices fail, you print a report, maybe dig through chart notes, collate call lists, and perhaps mark up the list for a follow-up try later. And then those patients fall completely off your radar by the time the next report rolls around.
As you might suspect, it turns out that you’re only scratching the surface in terms of how many patients you could be bringing back for care. And what about the patients who should have had a recall but never did?
Our software will:
- Allow you to focus on specific goals for each doctor, whether increasing surgical volume, reducing liability or filling schedules.
- Search every patient’s history nightly to identify lost patients. No more manual chart review.
- Gather all the information for each call onto a single screen, allowing your staff to make more calls with the time they have.
- Document each contact attempt and determine the right time to try again. No more merging handwritten call notes with new reports, and no more quitting after a single call!
- Track calls made, patients reactivated, revenue and procedures generated, and appointments made and kept. You’ll know exactly what difference Brevium is making.
In short, our software will do everything that good software should be able to do best, allowing your staff to do what they do best — care for your patients.
Will I be able to search and find specific target patient groups?
This is an area where good software like Brevium can really outshine cumbersome manual methods. Your administrator can configure:
- Which conditions to call for
- When each condition is considered overdue
- Which doctors’ history at which locations to search for patients
- Which doctors to make calls for
- How full to let a doctor’s schedule get before suspending calls, and which appointment types to consider
- Which callers should call for specific doctors, locations and/or conditions
- Which callers speak which languages
Does Brevium replace our existing recall process?
Brevium provides a safety net to catch patients who don’t respond to recalls or otherwise stop returning for needed care.
If you use recalls, we recommend you continue to send these out, because sending a card is less expensive than making a phone call. Brevium will allow enough time for written recalls to work and then begin following up on patients who fail to respond.
Can I have more than one caller using Brevium at the same time?
Yes, many callers can make outbound calls simultaneously. There’s no worry that they might be calling the same patient (or even the same family).
Does Brevium require me to have an EMR?
No, but we’re able to take advantage of helpful EMR data if it’s present in your practice.
What if I don’t have enough staff to make the calls?
Don’t worry, not every practice has the staff resources or the time to make enough reactivation calls to fill their schedule. Brevium has partnered with OptiCall to provide this resource for you. Visit their site here to learn more.
Will I need to hire more staff to use this?
80% of our clients use only existing staff to make outbound calls. Those that choose to add additional staff have been quite successful using temporary staffing to make outbound calls, and transferring calls to the appointment desk when patients accept appointments.
This way, outbound callers can be trained in under an hour. Each hour of outbound calling adds over $200 to your revenues.
Does Brevium work with my specialty?
Brevium currently works with the following specialties: Ophthalmology, Optometry, OBGYN, Cardiology, Gastroenterology, Orthopedics, Urology, and ENT.