My Staff Can Do This Manually — Why Do I Need Software?

You may already be trying to recapture your lost patients. After recall notices fail, you print a report, maybe dig through chart notes, collate call lists, and perhaps mark up the list for a follow-up try later. And then those patients fall completely off your radar by the time the next report rolls around.

As you might suspect, it turns out that you're only scratching the surface in terms of how many patients you could be bringing back for care. And what about the patients who should have had a recall but never did?

Our software will:

• Allow you to focus on specific goals for each doctor, whether increasing surgical volume, reducing liability or filling schedules.
• Search every patient's history nightly to identify lost patients. No more manual chart review.
• Gather all the information for each call onto a single screen, allowing your staff to make more calls with the time they have.
• Document each contact attempt and determine the right time to try again. No more merging handwritten call notes with new reports, and no more quitting after a single call!
• Track calls made, patients reactivated, revenue and procedures generated, and appointments made and kept. You'll know exactly what difference Brevium is making.

In short, our software will do everything that good software should be able to do best, allowing your staff to do what they do best — care for your patients.

Does Brevium Support Our Practice Management System?

Brevium currently supports the following systems:

If your system is not listed, we can usually build an integration in about a month, provided that you have access to your database (unlikely with hosted systems). Please contact us with any questions.

Does It Require EMR?

No, but we're able to take advantage of helpful EMR data if it's present.

Why Not Do Automated Calling?

Automated calls can be effective for next-day appointment reminders, but do you really want a machine to try to explain to your patients why they should come back in for their glaucoma checks or other threatening conditions? We don't like machines calling us — your patients certainly don't. Human callers are simply much more effective, and put the "care" in patient care. And when someone refuses care, you can document exactly who was talked to and what was said (and even generate a report so you can send a letter), so you're covered if your patient declines treatment.

Can More Than One Caller Use The Program At The Same Time?

Yes, many callers can make outbound calls simultaneously. There's no worry that they might be calling the same patient (or even the same family).

Can I Configure Brevium To Target Specific Patient Groups?

This is an area where good software can really outshine cumbersome manual methods. The administrator can configure:

• Which conditions to call for
• When each condition is considered overdue
• Which doctors' history at which locations to search for patients
• Which doctors to make calls for
• How full to let a doctor's schedule get before suspending calls, and which appointment types to consider
• Which callers should call for specific doctors, locations and/or conditions
• Which callers speak which languages

Does Brevium Replace Our Existing Recall Process?

Brevium provides a safety net to catch patients who don't respond to recalls or otherwise stop returning for needed care. If you use recalls, we recommend you continue to send these out, because sending a card is less expensive than making a phone call. Brevium will allow enough time for written recalls to work and then begin following up on patients who fail to respond.

Will I Need To Hire More Staff?

80% of our clients use only existing staff to make outbound calls. Those that choose to add additional staff have been quite successful using temporary staffing to make outbound calls, and transferring calls to the appointment desk when patients accept appointments. This way, outbound callers can be trained in under an hour. Each hour of outbound calling adds over $200 to revenues.